top of page

WARRANTY POLICY

Luxe Patio Design Inc. warrants to the original purchaser that its Porcelain and Wood Plastic Composite (WPC) products shall be free from material manufacturing defects for 10 years from the date of original purchase, under normal use and service conditions.

If a manufacturing defect appears within the warranty period, proof of defect along with receipt/proof of purchase must be provided directly to LUXE PATIO DESIGN. After confirmation by an authorized LUXE PATIO DESIGN representative of the defect, LUXE PATIO DESIGN’s sole responsibility shall be to either replace the defective item or refund the purchase price paid for the defective item (excluding installation costs).

This warranty does not cover costs associated with the removal of defective products or installation of replacement materials, including labor and freight.

​

LUXE PATIO DESIGN does not warrant against, and is not responsible for, any product failure, malfunction, or damages if any of the following apply:

  • Improper installation not done by LUXE PATIO DESIGN or failure to follow LUXE PATIO DESIGN’s installation guidelines.

  • Damage occurring during or after installation not done by LUXE PATIO DESIGN.

  • Use of LUXE PATIO DESIGN products in applications not recommended by LUXE PATIO DESIGN’s guidelines or local building codes.

  • Movement, distortion, collapse, or cracking of the surface or supporting structure on which LUXE PATIO DESIGN products are installed.

  • Ordinary wear and tear.

  • Acts of God (e.g., flood, hurricane, earthquake), environmental conditions (e.g., air pollution, mold, mildew), or staining from foreign substances (e.g., dirt, grease, oil).

  • Natural imperfections or variations in wood or stone.

  • Natural weathering of wood or wood composite, including fading of color.

  • Color change in tiles caused by UV exposure and/or normal abrasion from pedestrian traffic.

  • Improper handling, storage, abuse, or neglect of LUXE PATIO DESIGN products.

​

The purchaser is responsible for determining the effectiveness, fitness, suitability, and safety of LUXE PATIO DESIGN products for any application. No person or entity is authorized by LUXE PATIO DESIGN to make any statements or representations regarding the quality or performance of LUXE PATIO DESIGN products other than as contained in this warranty. This warranty may not be altered except by a written document signed by both LUXE PATIO DESIGN and the purchaser.

LIMITATION OF LIABILITY

LUXE PATIO DESIGN WILL NOT BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST SALES, LOSS OF GOODWILL, WORK STOPPAGE, OR ASSET IMPAIRMENT) ARISING OUT OF WARRANTY BREACH, CONTRACT BREACH, FRAUD, MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE, EXCEPT AS PRECLUDED BY APPLICABLE LAW. LUXE PATIO DESIGN’S LIABILITY FOR DEFECTIVE PRODUCTS SHALL NOT EXCEED THE REPLACEMENT OF SUCH PRODUCTS OR REFUND OF THE PURCHASE PRICE, AS DESCRIBED ABOVE.

 

This warranty is enforceable only in Canada.

Pro-rated Warranty:

Months from Original Purchase Date:                            1-36            37-72        73-108         109-180 

Percentage of Defective Material Replacement:           100%           50%            25%                5%

​

​

bottom of page